Return & Refund Policy

Return & Refund Policy

Return & Refund Policy

At 【请替换：店铺名称】, we are committed to ensuring that your purchase meets your expectations. If you are not fully satisfied with your order, you may request a return in accordance with the terms outlined below.

Return Period

Return requests must be submitted within 30 days from the date you receive your order.

Return Conditions

To be eligible for a return, items must meet all of the following criteria:

  • Be unused and in their original condition.
  • Include all original packaging, labels, and accessories.
  • Be free from any damage occurring after delivery.
  • Be returned clean and in a condition suitable for resale.

Items that do not meet these conditions may not be accepted for return or may affect the refund amount.

Non-Returnable Items

The following products are generally not eligible for return:

  • Personalized or custom-made items.
  • Gift cards and digital products.
  • Final sale items.
  • Products showing signs of use, alteration, or damage.

Return Process

Please contact our customer service team at 【请替换：客服邮箱】 within the 30-day return window to initiate your return request. Our team will guide you through the procedure.

Refund Review and Processing

All returned products will be inspected upon receipt. Once we confirm that your return meets the above conditions, we will approve your refund.

Refunds will be issued back to the original payment method. Please allow 7-10 business days from approval for the refund to process, depending on your financial institution or payment provider.

Order Cancellation

Orders may be canceled within 12 hours after placing your order by contacting us at 【请替换：客服邮箱】. After this period, cancellation requests may not be accepted.

Shipping Times and Fees

Processing time for orders is typically 2-4 business days. Shipping usually takes 7-15 business days, depending on your location and the shipping method chosen at checkout.

Shipping fees are calculated and displayed during checkout based on your selection and destination.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged upon arrival, or incorrect.

If you receive a defective, damaged, or incorrect product, please retain all original packaging until the issue has been reviewed. Contact us immediately at 【请替换：客服邮箱】 to report the problem.